A clear answer is never far away.
Find answers about recording, family access, AI assistance, printed books, billing, privacy, and account recovery.
Can my parent use it alone?+
Yes. Large controls, voice-first recording, passwordless email sign-in, and one focused task at a time are designed for independent use.
Can I create the account for a parent?+
Yes. You can create a family, invite your parent, and help them begin. Assistance access should remain visible and revocable.
Do we need to record everything at once?+
No. Interviews save progress after each question and a storyteller can return whenever they are ready.
Does AI rewrite the facts?+
AI creates an editable suggestion. Your recording and transcript remain available, and the family reviews names, dates, meaning, and visibility before approval.
Can every family member see every memory?+
No. Each story and album can have its own audience. Roles also determine who may contribute, edit, approve books, or manage access.
Can I turn off photo recognition?+
Yes. Album settings are designed to control person and place suggestions, original downloads, and generated labels.
When is the annual book printed?+
You receive a complete preview and approval step before production. A saved historical edition can also be ordered later.
Can we correct an older story?+
Yes. The living digital chronicle can be updated while previous book versions remain available for comparison and reprint.
What happens if I cancel?+
The commercial service will provide an archive export path and show the verified retention schedule before cancellation.
I did not receive a sign-in code. What should I do?+
Check the email address and spam folder, request a new code, then contact [email protected] if it still does not arrive.
Who can change the family owner?+
Ownership transfer must be confirmed through a protected account process. Contact [email protected] for recovery or succession help.
Where do I ask a general product question?+
Write to [email protected]. Brand, partnership, and press enquiries should go to [email protected].
One clear place for every question.
Choose the address that best matches your request. This helps us respond with the right context from the beginning.
Product & family support
Using FamilyChronica, subscriptions, printed books, delivery, privacy controls, or general help.
[email protected] →02 · BRAND & PARTNERSHIPSSay hello
Press, partnerships, creators, genealogy organizations, print partners, and general company enquiries.
[email protected] →03 · ACCOUNT ACCESSLogin & account help
Sign-in codes, email changes, invitations, account ownership, access recovery, or family administrator transfer.
[email protected] →